Return Policy

We have a 48-hour return policy, which means you have 48 hours after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at atc@hobbitalf.es. Please note that returns must be sent to the following address:

Calle Vilalba 22–24, Pol. Ind. Can Prat,
08450 Llinars del Vallès, Barcelona, Spain

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at atc@hobbitalf.es.

---

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it.

---

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

If you have any questions or concerns about a specific item, please contact us before purchasing.

Unfortunately, we cannot accept returns on sale items or gift cards.

---

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

---

14-Day European Union Cooling-Off Period

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, the item must be in the same condition in which you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

---

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card issuer may take some time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@hobbitalf.es.

---

Legal Exceptions to the Right of Withdrawal

In accordance with Article 103 of Royal Legislative Decree 1/2007 (LGDCU), the right of withdrawal does not apply to:

• Goods that may deteriorate or expire quickly.

• Sealed goods that are not suitable for return for health or hygiene reasons and that have been unsealed after delivery.

Consequently, we do not accept returns based on withdrawal for opened food products, products with broken seals, or altered packaging.

Note: If we sell non-food products (e.g., accessories), the consumer may exercise the right of withdrawal within 14 calendar days from receipt, provided that the item is new, unused, with tags and in its original packaging. In this case, return shipping costs may be borne by the customer, unless the return is due to a defect or an error attributable to HOBBIT.ALF, S.L.