Shipping policy

Shipping Policy

On this page you will find all the information related to delivery times, shipping costs, and shipping conditions for orders placed through our online store.

Shipping Areas

Our company operates legally from Spain and ships to Spain (including the Canary Islands, Ceuta, and Melilla) and to other European countries.

Available destinations and the specific conditions for each zone are always displayed during the checkout process and on the Shipping page available in the Help menu.

We do not ship to P.O. boxes.

Order Preparation

Orders are prepared on business days, Monday through Friday.

All orders received between 12:00 a.m. and 1:00 p.m. will be prepared and shipped the same day whenever possible. Orders placed after that time will be shipped the following business day, provided there are no stock issues.

As a general rule, order preparation time is 1 business day.

Orders placed on Saturdays, Sundays, or public holidays will be processed on the next business day.

Delivery Times

Delivery times depend on the shipping destination and are provided as estimates:

  • Domestic shipments: between 1 and 4 business days

  • International shipments: between 2 and 7 business days

These timeframes include both order preparation and transit time.

Shipping Costs

Shipping costs vary depending on the destination and the order amount.

The total shipping cost is always clearly displayed during checkout before confirming the order, as well as on the Shipping page in the Help menu.

Order Tracking

Once your order has been shipped, you will receive an email with tracking information so you can check the delivery status at any time.

Delivery Attempts

The carrier will make up to two delivery attempts at the address provided by the customer.

Undelivered Orders

If an order cannot be delivered due to reasons beyond our responsibility, such as an incorrect address or repeated absence of the recipient, the order may be returned to our warehouse.

  • In the case of an incorrect address, we will contact the customer to confirm the details and arrange a new shipment if agreed.

  • In the case of repeated absence, any additional shipping costs for a new shipment will be borne by the customer.

Damaged or Incomplete Orders

If your order arrives damaged, incomplete, or with any issue related to transportation, please contact us as soon as possible so we can review the case and provide an appropriate solution.

Final Considerations

Delivery times are estimates and may occasionally be affected by external circumstances such as weather conditions, peak demand periods, or logistical issues beyond our control.